Return Policy

Returns Policy

We only stock items from the most reputable sources, and the authenticity of every brand and/or manufacturer is guaranteed. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage. If an order is refused at the time of delivery, a $25 fee will be assessed to cover the cost of returning the item back to the distributor.

Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all of our orders with care we think you will be extremely satisfied with your purchases. However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we will gladly replace them and reimburse you for the return postage. If you have need to return goods to us for whatever reason please email returns@tamperocigars.com outlining the reason for return.

An RA (returns authorization) number will then be issued. Please note that returned goods not bearing an RA number on the outside of the packaging may be subject to processing delays.

Returns does not include shipping postage.

If you refuse the order, you will be charged for all shipping, delivery & storage incurred.  If it is an item that can be returned to stock a 20% restocking fee will be charged, if item is damaged or un-returnable no credit will be given. Custom Orders receive no refund under any circumstances.

All returned merchandise must be unopened and in original condition and include an Return Merchandise Application (RMA) number clearly printed on the outside of the package. Return requests must be made within 30 days of the receipt date. Any shipping and/or handling charges on the original order cannot be refunded.